Privacy  policy.

What we collect

When you send an enquiry through our contact form, we collect the details you provide: your name, email address and message, and optionally your company name and phone number.

The server that receives the form also reads your IP address to limit repeated submissions. It is used for that check only and is not stored with your enquiry.

If you accept analytics on the privacy notice, Vercel Web Analytics records which pages are viewed and a few actions, such as tapping the phone number or sending the form, and Vercel Speed Insights records how quickly pages load. These are aggregated counts, they set no cookies, and they run only after you accept.

To protect the enquiry form from automated senders, it uses Vercel BotID. When you send the form, BotID collects bot-detection signals from your browser, such as whether the visit looks automated, and we check them before the enquiry is accepted. This is a security control, so it runs whether or not you accept analytics. It sets no cookies.

For data destruction and eWaste services, we record asset details (item type, model, serial number) as part of our certified chain-of-custody documentation. This is a service requirement, not website analytics.

Why we collect it

We use your details solely to respond to your enquiry, prepare quotes you have asked for, and deliver the services you engage us for. We do not sell your personal information, and we do not use it for marketing lists without your consent.

How we hold it

Enquiries from the form arrive as email. We hold them in our business email system, the same place as any email you send us directly.

Third parties we share it with

Enquiry details you send through this website are delivered to the Gentex AU team by Resend, an email delivery service acting as our processor. They are not passed to advertising networks or data brokers.

Vercel, our hosting provider, processes the analytics and performance measurements described above, and the bot-detection signals from BotID, as our processor.

Resend stores and processes enquiry details in the United States. The server that receives the form also runs in the United States.

Where data destruction services involve certified downstream recyclers, transfers are governed by our chain-of-custody process and covered by the service agreements you enter with us.

Cookies and browser storage

This site sets no cookies. It keeps a few small values in your browser instead. None of them identifies you, and none is sent to us.

Your choice on the privacy notice is kept in local storage, so you are not asked again. If you dismiss the quote bar on a small screen, that is kept in session storage and cleared when you close the tab.

If part of a page fails to load after we publish an update, the site reloads it once and keeps a note of that reload in session storage, so it cannot repeat.

The only analytics on this site are Vercel Web Analytics and Vercel Speed Insights. Neither loads until you accept, and if you reject, nothing is sent. No advertising tracker is connected to this site.

How long we keep it

Enquiry records are kept only as long as needed to handle your request and to meet our record-keeping obligations. Certified destruction records are retained for the period required by the relevant service and compliance standards, and that period is set out in your service documentation.

Access, correction and deletion

You can ask for access to the personal information we hold about you, and ask us to correct it. You can also ask us to delete it, and we will unless we are required to keep it.

To make a request, email contact@gentex.au or call +61 3 4328 2761 during business hours. We will respond within a reasonable timeframe.

Complaints

If you think we have mishandled your personal information, write to us at contact@gentex.au and tell us what happened. We will acknowledge your complaint and give you a written response within 30 days.

If you are not satisfied with our response, you can complain to the Office of the Australian Information Commissioner at oaic.gov.au.

Contact

Gentex AU, Tullamarine, Melbourne VIC, Australia. Email: contact@gentex.au. Phone: +61 3 4328 2761.

Send the request to contact@gentex.au and it will be directed to the person responsible for privacy matters. We will confirm receipt and tell you what we hold.