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Sheet 02

Business  IT  support  in  Melbourne.

Workstations, servers, storage and networks — specified, built, then supported remote first and on site when it takes a person.

Indicative riser diagram · not to scale IT-01 workstations · IT-02 server · IT-03 network · IT-04 storage
Security systems are only as reliable as the infrastructure carrying them. This is the same crew, working one layer down.
Sheet
IT Services
Items
5 scheduled
Attendance
Remote &
on-site
Hours
Mon–⁠Fri 07:00–⁠16:00
IT-00

Schedule  of  IT  services.

Delivered as projects, as ongoing support, or as both. What you need depends on what is already running, so that gets established on site before anything is quoted.

Ref Item
  • IT-01

    PCs & workstations

    Builds, configuration and maintenance for the machines your staff sit in front of every day.

    • Custom builds & configuration
    • Operating system deployment
    • Hardware upgrades
    • Software installation & licensing
    • Performance tuning
    • Workstation hardening
  • IT-02

    Server infrastructure

    Server deployment and virtualisation sized to the workload, with a recovery plan written before it is needed.

    • Deployment & configuration
    • Virtualisation
    • Storage & backup systems
    • Monitoring & maintenance
    • Recovery plan written before it is needed
    • High-availability design
  • IT-03

    Network infrastructure

    Day-to-day changes to the network once it is in: switching, routing, firewall rules and remote access.

    • Guest, staff and camera networks kept apart
    • Router & switch configuration
    • Structured cabling
    • Firewall rules between networks
    • Performance monitoring
    • VPN & remote access
  • IT-04

    Storage & backup

    NAS, SAN and cloud storage with backups that are tested, not just scheduled.

    • NAS & SAN systems
    • Cloud storage integration
    • Restore tests where we manage backups
    • RAID configuration
    • Data migration
    • Capacity planning
  • IT-05

    Support & maintenance

    Ongoing support from the people who built the system, so nobody has to explain the site from scratch.

    • First visit documents what is actually there
    • Preventive maintenance
    • Updates & patching
    • System health monitoring
    • Remote first, hardware attended in person
    • IT consulting

When hardware reaches end of life, it does not become somebody else’s problem — Sheet 03 covers certified destruction and compliant disposal of anything that held data, and the guide to destruction certificates says what the paperwork should show.

IT-20

What  it  all  terminates  into.

Most sites we attend have the switch on a shelf and the recorder on the floor. This is the alternative: one cabinet, everything mounted, everything labelled, and room deliberately left in it.

Indicative cabinet elevation · not to scale 5 units left free
01–02
Patch panel
24-port, terminated and labelled
03
Cable manager
Horizontal, front
04
Core switch
Managed, PoE for cameras and access points
05
Cable manager
Horizontal, front
06–07
Recorder
NVR with surveillance-rated drives
08
Access controller
Door controllers and reader inputs
09
Spare
Left free for growth
10–11
Server
On-premises workloads and file storage
12–15
Spare
Left free for growth
16–18
Backup power
UPS sized to hold the rack through a short outage

5 units are left empty on purpose. A cabinet packed to capacity on handover is a cabinet that needs replacing the first time you add a camera.

IT-90

Questions  we  get  asked.

What people ask before they hand over the keys to their infrastructure.

Do you only work on contracts, or can we call you when something breaks?

Both. Some sites want a standing arrangement with monitoring and scheduled maintenance; others want a number to call when a server misbehaves. We will tell you which one your environment actually needs rather than defaulting to the larger one.

Can you support systems somebody else installed?

Yes. Most of what we support was installed by somebody else, and the first visit is spent documenting what is actually there — in our experience the diagram and the cupboard rarely match.

Is support remote or on site?

Remote first, because it is faster. Most software, configuration and account problems are resolved without anyone driving anywhere. Hardware, cabling and anything that needs a person standing in front of a rack is attended in person.

Do you test backups, or just configure them?

A backup that has never been restored is a hypothesis. Where we manage backups we run restore tests, because the failure mode that hurts is discovering at the worst moment that the job has been erroring quietly for months.

Do we still need an on-premises server?

Sometimes. If your workloads are all cloud-hosted and your files live in a managed service, a server is a box you are paying to power. If you run software that needs to be local, or you have a recorder writing continuously, or your connection is unreliable, on-premises is still the right answer. We will say which applies to you.

What happens to old hardware when we upgrade?

It does not become your problem. Anything that held data goes through certified destruction with a serial-level record and a certificate; the rest goes to compliant eWaste recycling. That is Sheet 03.

Tell  us  what  is  running  now.

An asset list, a network diagram, or just the pain point. What is actually running gets established on site before anything is quoted.

Transmittal Issued for enquiry
To
Gentex AU · Tullamarine VIC
Reply
Phone or email, usually the same business day
Attending
Mon–⁠Fri 07:00–⁠16:00
Licensing
Victorian Private Security Licence